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628 Posts
First off let me begin by saying that I've been in the customer service business for over 25yrs now so I know what good service is. I ordered and bought an AOD trans and torque converter from TCI. I was told it would take 6 weeks to build; (4 for trans 2 for converter). FF 10 weeks and my mechanic finally receives the shipment. After everything was installed and my driveshaft sent out for shortening the car will not shift properly and the trans actually shudders as if the friction plates are bad.
My mechanic called TCI and they gave him the run around and didn't return his messages even though they said they would. This went on for 4 days so I decided to call as the customer thinking I could get things resolved since I spent the money. They tell me to have the shop crack open the trans and see if the linkage is working properly. I'm thinking won't this act viod my all inclusive 90 day warranty? Now, here I am on my second day of phone calls and I still have not spoken to anyone who can authorize a return or resolve the problem. I just keep getting forwarded to Brad's voicemail or better yet to Comp Cams; one of their specialty shops.
I'm going to call them every 45 mins today until I get someone who can make a decision and I'm going to ask for a refund. They actually want me to pay for shipping back to them. Be warned TCI was recommended to me by several people and this is the sorriest example of customer service I've every experienced especially after spending over $2500 dollars. They can keep their X-mas cards, remove me from their myspace page and UNFRIEND me on Facebook. Our relationship is done.
My mechanic called TCI and they gave him the run around and didn't return his messages even though they said they would. This went on for 4 days so I decided to call as the customer thinking I could get things resolved since I spent the money. They tell me to have the shop crack open the trans and see if the linkage is working properly. I'm thinking won't this act viod my all inclusive 90 day warranty? Now, here I am on my second day of phone calls and I still have not spoken to anyone who can authorize a return or resolve the problem. I just keep getting forwarded to Brad's voicemail or better yet to Comp Cams; one of their specialty shops.
I'm going to call them every 45 mins today until I get someone who can make a decision and I'm going to ask for a refund. They actually want me to pay for shipping back to them. Be warned TCI was recommended to me by several people and this is the sorriest example of customer service I've every experienced especially after spending over $2500 dollars. They can keep their X-mas cards, remove me from their myspace page and UNFRIEND me on Facebook. Our relationship is done.